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Shipping & Delivery Terms

Shipping Charges:

  • We provide free standard shipping (domestic and international).

  • We ship product(s) out typically through specialized courier/shipping third-parties (e.g. FedEx, UPS, DHL, etc.) depending on customer’s location.

Order Processing:

  • We will inspect, pack and ship ordered product out only after receiving the customer’s payment.

  • We operates our warehouse and logistics office from Sunday to Thursday every week.

  • For customer order/payment made online after 4:00pm Dubai local time (GMT+4), we will NOT process the order until the next business day.

  • We will process order internally within 3-4 business days; some of the products (e.g. watches and Jewelry) are securely stored in a large safe that gets checked before dispatched. After receiving customer’s payment, ordered product(s) shall be physically transferred to our fulfillment center for inspection before the product(s) being shipped out to customer.

Delivery time:

  • We will inspect, pack and ship ordered product out only after receiving the customer’s payment.

  • We operates our warehouse and logistics office from Sunday to Thursday every week.

  • For customer order/payment made online after 4:00pm Dubai local time (GMT+4), we will NOT process the order until the next business day.

  • We will process order internally within 3-4 business days; some of the products (e.g. watches and Jewelry) are securely stored in a large safe that gets checked before dispatched. After receiving customer’s payment, ordered product(s) shall be physically transferred to our fulfillment center for inspection before the product(s) being shipped out to customer.

Insurance Coverage:

  • We provide insurance coverage for ordered product(s) during shipment only (e.g. package lost, stolen or damaged in transit).

Shipping Restrictions:

  • We cannot deliver to APO, PO Boxes, and FPO addresses. The customer must provide his/her complete address (e.g. Country, City, Street name, Building number, valid telephone or mobile number …etc.) to assure smooth delivery.

  • We cannot deliver to some countries (e.g. Israel, North Korea) – or to Conflict / War Zones (e.g. Syria).

Shipment Return:

  • Shipment Return is allowed as per the Exchange and Return Policy.

  • For shipment return, the customer must contact first our customer-service (via email or toll-free number) for shipping instructions.

  • We will provide the complete shipping address for shipment return.

  • The shipping cost will be borne by us only if the returned product has a manufacturing defect. For more information please refer to the Exchange and Return Policy.

Legal Disclaimer:

  • Luxoutlet.com website is a part of Mouawad Al-Tijariah LLC. Business properties.

  • For any legal dispute, the laws and regulations of the Kingdom of Saudi Arabia shall be the governing and prevailing laws for dispute resolution.

  • References in this Policy to "we", "our" or "us" (or similar) are references to Luxoutlet.com Owned by Mouawad Al-Tijariah LLC. Whereas references to "customer" or "you" (or similar) are references to you as an individual or legal entity shopping online from Luxoutlet.com.

How to contact us:

  • If you have any concerns about your Information on the Platform, please contact us at finance@luxoutlet.com with a thorough description, and we will try to resolve it.

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